An Analysis of 1,000+ Bad Online Reviews in the Restoration Industry
Where do Restoration companies fail with their clients? Poor communication? Project delays? Bad customer service?
We carefully reviewed over 1,000 1-star reviews for US-based Restoration companies in all 50 States and discovered 7 critical points of failure that lead to customer complaints and negative reviews.
Want to learn from the mistakes of others? Download the e-book for free today!
We crunched the numbers and consulted with the best of the best to determine how your restoration business can learn from the mistakes of others
Mark Springer
President,
Restoration Industry Association
Dan Cassara
Chief Executive Officer,
CORE Group
Chuck Violand
Principal,
Violand Management Associates
Phillip Rosebrook
Partner,
Business Mentors
Tim Hull
Director of Operations,
Violand Management Associates
Michael A. Pinto
Chief Executive Officer,
Wonder Makers Environmental
Among 1-Star Reviews of Restoration Companies
Over the course of the 1,000 reviews we analyzed, we uncovered shocking stories of public drunkenness, theft, and even marital infidelity. Yet we also discovered seven, crystal-clear categories that almost all complaints fell into.
Within each category, there were specific, recurring breakdowns that led to customers throwing their hands up in frustration and exacting their revenge online.
Each one of these were preventable, but require intentionality and dedication in order to mitigate. In Delivering 5-Star Restoration Experiences, readers end each chapter with succinct, tangible takeaways on the small steps they can take to turn their reviews (and business) around.
Here's what readers are saying about Delivering 5-Star Restoration Experiences: An Analysis of 1,000 Bad Reviews in the Restoration Industry
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